FAQs

ARTICLE INFORMATION

ARE ALL ITEMS 100% AUTHENTIC?

Yes, all our products are 100% authentic. We only source original branded goods from trusted suppliers and carefully check each product for authenticity and quality before shipping.

HOW MANY PIECES ARE AVAILABLE?

Most items are unique, but some pieces may become available again in limited quantities.

CONDITION OF ITEMS

Most of our items are in very good to excellent condition.

Some pieces are brand new with original tags, while others show slight signs of age-related wear.

The condition of each item is clearly stated in the product description.

SHIPPING

HOW LONG DOES SHIPPING TAKE?

Germany: 1–4 business days
Austria: 4–7 business days
Switzerland: 5–9 business days
International: 8–14 business days

Generally, orders are delivered within 5–10 business days after confirmation is received.

Once your order has shipped, you will receive a shipping confirmation email with a tracking link.

In case of unexpected delays, updated delivery information will be communicated via email.

SHIPPING COSTS

Shipping costs Germany: 5.90 EUR

Shipping costs International: 14.90 EUR

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a **shipping confirmation email** with your **tracking link**.

Tracking details may take up to **24 hours** to update after dispatch.

TAXES AND FEES

Buyers from countries outside the EU may be subject to import duties or taxes. These charges are the buyer's responsibility; we do not cover any customs or tax costs.

ORDER

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept the following payment options at checkout:

• Credit and Debit cards (Visa, Mastercard, and similar)

• PayPal

• Klarna (Pay Later or in Installments, subject to availability)

All payments are processed securely through trusted and certified payment providers.

HOW CAN I RETURN MY ORDER?

Returns can be requested within 14 days of delivery. Items must be in their original condition.

To initiate a return, please contact our customer service:

Email: support@sleplug.com

Phone: +49 178 4479485

HOW DO I REDEEM A DISCOUNT CODE?

You can redeem your discount code at the checkout as follows:Go to the checkout pageEnter your code in the "Discount Code or Gift Voucher" field

Click "Apply" to update the total amount of your orderPlease note:

Discount codes may only apply to selected items or special offers.

Only one discount code can be redeemed per order.

Discount codes cannot be added after the payment process.

MEASUREMENTS & SIZES

HOW IT IS MEASURED

All measurements are taken flat and in centimeters.


HOW DO I KNOW IF IT FITS ME?

Sizes may vary depending on the brand and year.

We recommend comparing the measurements provided in the product description with a similar garment you already own.

This is the most accurate way to find the right size for you.

Please note: The size indicated on the label may differ from today's sizing.

Do you have any further questions?

CUSTOMER SERVICE

If you have any further questions about sizes or measurements, please contact our customer service.

Email: support@sleplug.com
WhatsApp: +49 178 4479485